Returns & Exchanges

At FCTRY, we want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day window for returns and exchanges on all items in original condition.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to start the process.

• 2.
  Print Your Label

  Select the items you wish to return and download the prepaid shipping label provided by our system.

• 3.
  Pack and Ship

  Securely pack your items in their original packaging and drop off the box at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse receives and inspects your package, your refund or exchange will be processed within 5-7 business days.