Frequently Asked Questions
Everything you need to know about your FCTRY experience.
How long does shipping normally take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by destination.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Are your products ethically manufactured?
Yes, we pride ourselves on working exclusively with certified fair-trade partners to ensure all FCTRY products are produced under safe and equitable working conditions.
Can I track my order in real-time?
Once your order ships, you will receive an email containing a tracking number and a link to our tracking portal to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets including PayPal, Apple Pay, and Google Pay.
Do you offer wholesale opportunities?
We do! If you are interested in carrying FCTRY products in your retail store, please visit our Wholesale page to submit an application.